Falco Flexible Prepaid Support is an innovative support service aimed at the smaller and medium
sized service provider.
The support package consists off:
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24x7 guaranteed availability of highly qualified network engineers for 2nd and 3rd line solutions.
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If necessary employees of Falco Networks will resolve problems onsite.
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The availability of advanced network analyzers like the Acterna / JDSU-DA-3400 and
qualified personnel to operate them.
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4 Hours of troubleshooting or 7 hours of network design
Falco Flexible Prepaid Support stands out as the customer is free to choose from a fixed amount of
time to be spend on design or troubleshooting. One is not obliged to actually use these hours on a
monthly bases as one is free to save them up, up to a maximum of 6 months.
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